Refund Policy
At EZSCALE Hosting, we stand behind the quality of our infrastructure and support. To help you get started with confidence, we offer a clear and fair refund policy for new customers.
Eligibility for Refund
- The refund request must be submitted within 14 calendar days of the initial invoice date.
- Refunds apply only to your first order as a new customer. This may include one or more services (e.g., multiple VPS instances or standard dedicated servers) purchased in a single transaction.
- Refunds are limited to one per customer or account. Subsequent purchases, renewals, upgrades, or add-on services are not eligible.
- Abuse of this policy (e.g., creating multiple accounts to obtain additional refunds) will result in denial and may lead to account suspension or termination.
Dedicated Server Refunds
- Standard dedicated servers from our existing inventory are eligible for a refund if they are included in your initial qualifying order and meet all refund criteria.
- Custom or special-order servers—including servers we had to procure specifically to fulfill your request—are non-refundable under any circumstance.
Non-Refundable Items
The following items are excluded from this refund policy and are non-refundable:
- Domain registrations or transfers
- Software license fees (e.g., cPanel, WHMCS, Windows Server)
- Custom setup or configuration fees
- Custom or special-order dedicated servers
- Any services ordered after the initial qualifying purchase
- Accounts in violation of our Terms of Service or Acceptable Use Policy
How to Request a Refund
If you are not completely satisfied with your initial service, please open a support ticket within 14 days of your first invoice date. Eligible refunds are typically processed within 3–5 business days.
Need Assistance First?
We’re here to help! If you experience any issues with your service, we encourage you to reach out to our support team before requesting a refund. Many problems can be resolved quickly with our assistance.
Legal Disclaimer
EZSCALE Hosting reserves the right to modify or update this refund policy at any time without prior notice. All refund decisions are subject to review by our billing department and are made at our sole discretion. By purchasing services from EZSCALE Hosting, you agree to be bound by this policy and our Terms of Service.
